Owner Access Letter


Terms and Conditions

Do not proceed with booking if you are uncomfortable with the following Terms & Conditions:
Guest agrees to read and abide by the Terms of this agreement and ensure all other occupants abide by these Terms. As consideration for the booking and use of Vacation Rental Property during the lease term, Guest agrees to pay San Carlos Agency, Inc. (“Agency”) for all items specified.
San Carlos Agency, Inc. has a Zero Tolerance Policy for noise disturbances, over occupancy or house parties. NOISE OR CONTRACT VIOLATIONS THAT CAUSE NEIGHBOR COMPLAINTS WILL RESULT IN IMMEDIATE TERMINATION OF OCCUPANCY WITH NO REFUNDS GIVEN.
IMPORTANT NOTE: Even the best or newest home has equipment that may occasionally malfunction and cannot be guaranteed operational 100% of the time. While we will strive to make repairs in a timely fashion, no refunds will be issued due to malfunctioning equipment, “acts of God,” or any other Guest dissatisfaction. Our vacation rentals are located in highly desirable neighborhoods and there may be nearby construction. We are not able to move/relocate Guests or issue refunds due to construction noise or any other items out of our control.

RESPONSIBLE PARTY: Primary Guest is an adult at least 25 years of age and will be an occupant of Property during the entire reserved period unless other arrangements are approved in writing by Agency.

PAYMENTS & CANCELLATION: Payment of Advanced Security Deposit is due at the time of booking. The remaining balance is due 60 days prior to check-in. Bookings completed within 60 days of check-in will require full payment at time of booking. Should Guest wish to cancel their reservation, the notice of cancellation must be in writing (e-mail) and Guest is responsible to verify receipt and confirmation in writing from Agency:
  • For notice received more than sixty (60) days prior to the check-in date, Agency will refund 100% of payments received, less cancellation fee of $250.
  • For notice received sixty (60) days or less prior to check-in date, reservation payments (not including Security Deposit) will be forfeited less the Vacation Rental Damage Protection.
  • There are no refunds for early departures, delayed arrivals, construction activity, inclement weather or reduction in the number of nights reserved for any reason. Agency liability will be limited to the return of all monies paid on account at the time of cancellation.

SECURITY DEPOSIT & DAMAGES: For guests who have purchased CSA Damage Protection, a security deposit of $500 will be collected for weekly rentals and $1,000 for monthly rentals. If guests choose not to purchase the damage Protection Plan, a security deposit of $1,000 will be collected for weekly rentals and $2,000 for monthly rentals. Security deposit secures faithful performance of the rental agreement relating to rent, telephone charges, repairs or replacement of anything that is damaged or missing, excessive cleaning/laundry charges, utilities (as applicable), or additional items ordered by the Guest. Balance of Security Deposit is refunded by mail 30 to 60 days after guest’s departure and after receipt of all guest charges. Guest shall keep premises, furniture, furnishings and appliances in good order and condition and promptly report any breakage or damage which occurs during occupancy or any appliance not working properly. Guest security deposit may be used to pay for any repairs required as a result of negligence or misuse by Guest or Guest’s invitees.

TRIP INSURANCE: Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. Call CSA directly if you reside in Hawaii or New York and would like to purchase Trip Insurance.

VACATION RENTAL DAMAGE PROTECTION: CSA Damage Protection is available for purchase and will reduce the security deposit requirement. As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly San Carlos Agency, Inc. any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact San Carlos Agency, Inc. directly if you do not wish to participate in this assignment. Due to state regulations, it is currently not available for Guests from Hawaii and New York

CHECK-IN: Check-in time is 3:00pm.
CHECK-OUT: Check out is 10:00am.

NO SMOKING: NO SMOKING OF ANY KIND IS ALLOWED ON THE PREMISES. If smoking does occur on the premises, Guest occupancy shall be terminated and Guest is financially responsible for all damages caused by the smoking.

PETS: Pets are prohibited unless pre-approved by Agency and a Pet Addendum is executed at time of booking. Violations shall result in termination of occupancy and may result in charges for pet damages. Guest will be charged a $100 fee for pet waste that is not removed from the property upon departure.

LOCK-OUTS: Guests locked out of the premises outside of regular office hours or on holidays, requiring Agency assistance, may be subject to a $25 lock-out fee.

GUEST COMPLIANCE: Guest understands they are renting in a residential neighborhood, and agrees to conduct themselves in such a way as to maintain the peace and tranquility of the neighborhood:
Guest shall not disturb, annoy, endanger or interfere with neighbors.
Guest shall not violate any law or ordinance or use premises for any unlawful purpose, nor commit waste or nuisance upon or about the premises.
Guest shall not host large parties or events (weddings, receptions, large dinner parties, etc.) at the home. Noise from Guest’s small parties shall not disturb neighboring homes.
Guests will utilize parking provided on the property or street parking in front of the home. In no case will Guest park in such a way as to block neighbors’ driveways or garages. When cars exceeding the number of available parking spaces will be at the home, Guest will call Agency to discuss ways to minimize the impact of additional cars in the neighborhood.

OCCUPANCY/SUB-LEASE: Guest shall not sublet all or any part of the property. Additional Guests, not to exceed the property limit on the listing, shall be reported to Agency. A $100 per day charge may be imposed for excess Guests over the limit.

TRANSIENT OCCUPANCY: Guest expressly acknowledges and agrees this Agreement is solely for transient occupancy of the Property.

FURNISHINGS: If furnishings are moved by Guest and require a service call to move them back, Guest will be charged a minimum of $25.

LOST/PERSONAL ITEMS: Agency shall bear no responsibility for lost, stolen or abandoned items. Guest agrees Agency and Landlord are not responsible for Guest’s or Guest’s invitees’ personal property in the home.

GARBAGE: Guest shall dispose of all waste in the exterior trash bins provided for pickup.

TV/CABLE/INTERNET/SATELLITE: Services are provided as a convenience only, and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, connection speed, access problems, lack of knowledge or use, or personal preferences with regard to service.

MAID SERVICE: For rentals lasting 45 days or more, Guest agrees to a minimum of one (1) cleaning/maid service at Guest’s expense per (30) days of reservation, including any extensions.

OVERAGES: Should Guest departure cleaning or linen charges exceed the costs included in the rental charge, Guest’s Security Deposit shall be debited for “excessive” charges. Should Guest accrue charges during occupancy due to any special services ordered, charges for Pacific Gas & Electric or telephone toll charges, Guest’s Security Deposit shall be debited for “excessive” charges.

SPECIAL NEEDS: If Guest requires devices such as a TTY, telephone signaler, telephone amplifier, door knock signaler, telecaption decoder, wake-up system, visual/audio smoke detector or any other specialized equipment, Guest will make arrangements with Agency at least thirty (30) days in advance of arrival date to allow adequate time to provide or secure the requested equipment.

DEFAULT OF RENT: If Guest defaults in payment of rent or in performance or compliance with any Terms or Conditions of this agreement or commits any act which results in a future Guest being unable to occupy the premises as entitled, Agency, at its option, may terminate Guest’s occupancy. Landlord may enter premises and retake possession and recover damages. Guest shall be liable for all monetary damages incurred by any future Guest(s), Landlord, or San Carlos Agency, Inc. The prevailing party in any legal action or proceeding brought by either party to enforce any part of this agreement shall recover, in addition to other relief, reasonable attorney’s fees.

OTHER OCCURRENCES: Agency does not accept liability for any loss or damage caused by, but not limited to, the following: Weather conditions, natural disasters, pests, construction disturbances, acts of God, or other reasons beyond its control. There shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, unavailability of any or all parts of the Unit, or any other reasons. It is highly recommended Guest considers the purchase of travel insurance.

WAIVER OF LIABILITY: For spa, hot tub, swimming pool, sauna, pond, decks, railings, bunk beds accessible by ladders, etc. herein are referred to as ‘Special Features.’ If so equipped, it is the Guest's responsibility to learn about safety precautions concerning utilizing or being around Special Feature. Guest understands the area surrounding Special Feature is not fenced or secure, and there are special risks that may be involved for anyone, in particular children who are not carefully supervised, intoxicated person(s), on any kinds of drugs or medication, with health risks or if pregnant. Guest agrees to explain the risks of the presence and use of Special Feature to all Guests at the property. Guest agrees to instruct all Guests on premises to not access any off-limit, or unsafe sections of the property including roof-tops. Guest agrees to assume all responsibility to make all occupants aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against Landlord or Agency for injuries or claims.

HOLD HARMLESS: The Guest and all occupants shall hereby indemnify and hold harmless the Agency and Landlord against any and all claims of personal injury, property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.

AGENCY: It is mutually understood and agreed Agency is acting as Agent only for the property owner and has no liability to either party for the performance of any Terms, the premises or covenant of this agreement. Furthermore, Guest understands Agency is being compensated in this transaction by the property owner and is contractually obligated to protect the interest of same. Agency hereby discloses to Guest that should Guest elect to purchase travel insurance protection or damage insurance through Agency, Agency may be compensated by provider(s) for cooperation in the transaction.

ADDITIONAL TERMS AND CONDITIONS: The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Agency and Landlord from any and all claims, demands and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or Guests as a result of, or in connection with the occupancy of the premises and agrees to hold Agency and Landlord free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.

WRITTEN EXCEPTIONS: Any exceptions to the above mentioned policies must be approved in writing by Agency in advance.

DISPUTES: Any disputes under this Agreement shall be governed by and interpreted in accordance with the laws of the State of California. Any action relating to this Agreement shall be filed only in the Monterey County court in California. Both parties consent to the exclusive venue and jurisdiction of such court. Guest agrees to pay all reasonable costs, attorney's fees and expenses that shall be made or incurred by Agency enforcing this agreement.

CREDIT CARD AUTHORIZATION: Guest agrees to provide Agency with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the Terms of this agreement, and agrees to pay and authorize Agency to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages not covered under the Security Deposit Protection (Paragraph 3) and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should Agency be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.

San Carlos Agency, Inc.
26358 Carmel Rancho Lane Suite 5
Carmel CA 93923
(831) 624-3849